Netflix – AKA “The Poachers”
Netflix and Fox are hashing it out lawsuit style, because Fox employees are switching loyalty. Fox is accusing Netflix of “poaching two of its executives.” Supposedly, the ex-Fox employees were under contract and Netflix offered a sweet deal in exchange for breaking their contracts with Fox. The rebels are Tara Flynn, ex-creative director executive at Fox 21, and Marcos Waltenberg, ex-Twentieth Century Fox’s vice president over promotions. The scandal. Fox pretty much claims Netflix is hurting their reputation, their workforce and their corporate planning. And Netflix replied back with a “sucks to be you.” Just kidding, but they did make it clear they want the best of the best no matter where they work. (Source: MSN)
Twitter Updates Customer Service
Twitter is upping its game in customer service. Their newest update allows companies to display their response time when answering customer complaints. Businesses have the option to opt-in or opt-out to publicly reveal their interactions with customers on Twitter. The rollout happens Thursday, and companies can display how long it takes for a response and their hours of availability, along with an enlarged message button. Jack Dorsey thinks there is a lot of potential for this service since they’ve “always seen a huge appetite for customer service.” Twitter is easing competition with Facebook, because Facebook applied this service to their site in June of last year. However, Twitter is still the leader when it comes to being the site for customer service complaints. (Source: Mashable)
Sometimes though, companies are not so on their game when it comes to answering complaints. Check out this string of Tweets here from a woman stuck in an Amtrak elevator and Amtrak responded months later asking if she’s still stuck.
Harry Potter “Muggle” House on the Market
Let’s bring in some fun today for those Monday blues. For all of you Harry Potter fans, your dreams may become a reality (if you can afford it that is). Remember 4 Privet Drive, Little Whinging, Surrey with the cupboard under the stairs in the Harry Potter movies? Well, the house just went on the market for a price of £475,000 ($620,000 in U.S. dollars). Our team agrees we were expecting a much higher price. Spoiler alert: The house was only in the first movie “Sorcerer’s Stone,” and became recreated for all the other movies. However, it’s still the same house with the cupboard except the interior is more modern than how the film had it. And instead of being at 4 Privet Drive, Little Whinging, Surrey, it’s located at Picket Post Close, Martins Heron, Bracknell, Berkshire. Want to check it out, go to Rightmove to look through the pics. (Source: CNET)