What is VoIP?
VoIP stands for Voice over Internet Protocol, a phone service that you can use over the internet. For those that have a good quality internet connection, this can be the perfect alternative to using a connection through your local phone company. A lot of VoIP phone service providers offer cheaper rates than traditional phone companies, but this may not include some common phone services such as directory listings.
How does VoIP work?
Essentially, a VoIP service can turn your standard internet connection into a way to make free phone calls. This type of technology has grown tremendously over the past few years and now more, and more companies are using it for both inbound and outbound calls that can grow their business. Using VoIP, you can call computer-to-computer, landline phones or mobile phones. This reduces costs, enhances compatibility and improves efficiency in your business, so long as your VoIP service is running as smoothly as it should.
Can I improve my VoIP connection?
It can be frustrating when your central telecommunications service isn’t working correctly. Sometimes this can be down to your choice of software, or it may be that your hardware simply needs updating. Here are some things you can do to improve your connection.
Reduce your bandwidth use
Making more of your bandwidth available should make the audio quality of your voice calls a lot clearer. Limit the number of startup programs that are running on your computers, put a ban on downloads when calls are taking place, and try to have as few simultaneous calls as possible. Any updates and downloads should take place overnight, if possible.
Install a DECT phone
The best connection for VoIP systems is Ethernet, but this means that when you’re away from your computer, you will need to use a mobile device. A DECT (Digital Enhanced Cordless Telecommunications) phone will mean you’ll no longer have to rely on your Wi-Fi connection because a DECT has its own radio frequency, reducing any interference from other nearby devices.
Upgrade your router
If you’re currently using the same router for both your internet connection and your voice calls, you may have to upgrade so that it can deal with the amount of traffic you’re receiving. When it can’t do this, your call quality will be affected. Where possible, your router should be able to prioritize VoIP traffic over other data communications.
Reduce WLAN frequency
Reducing the WLAN frequency, you’re using for your VoIP might also help you to increase the quality of your calls. Modern routers tend to give you the option to choose 2.4GHz or 5.0GHz, and while a higher frequency means much faster data transfer speeds will be delivered, range and reliability won’t be as good as 2.4GHz. Switch and see if it makes any difference.
Update your hardware
More often than not, poor phone quality is merely a case of having a cheap and flimsy headset. Invest in headsets that have short, well-insulated cords and whenever you notice any signs of wear and tear, don’t hesitate to replace them. Headsets that have Bluetooth connectivity can sometimes be affected by other nearby devices.
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