UCaaS: The Best Business Communications Solution for a Multi-Location Business
One of the major challenges faced by companies with multiple locations is business communications.
In the not-so-distant past, IT staff faced the challenge of creating and maintaining separate phone systems and their accompanying infrastructure in every business location.
Some businesses chose to get a different system provider for each location and are now burdened with making sense of the separate solutions and hardware from different providers. Not to mention that their solutions will likely need to be replaced again in the future.
The setup is both expensive and inefficient.
Fortunately, that problem is now in the past. With the emergence of unified communications as a service (UCaaS), companies are now able to use one phone system for all their business locations.
Additionally, using UCaaS for your multi-site business provides users with a plethora of other benefits including:
Eliminating the need to install PBX hardware and software for each business site
The service is hosted on the provider’s own data center and will be delivered over the internet. This eliminates the need for businesses to build their own infrastructure in each location to house the PBX system. Each site can access the same phone system as long as they have a stable Internet connection.
Eliminating the need for specialized manpower
Traditional phone systems needed specialized staff to maintain and repair the systems. Companies were not able to do it themselves because it required special skills and technical know-how.
With UCaaS, however, the repair and maintenance happen on the data centers and the responsibility falls on the provider. Stakeholders can simply manage their account via a special online dashboard, which can be accessed through computers and mobile devices.
Scaling based on the needs of the business
Another advantage of a cloud-based UCaaS is that the system easily adjusts to the needs of your business. Need to open another site? No need to install a new system. The same solution can be used in multiple locations. Hiring new employees? Easily assign phone numbers and virtual extensions with a few clicks (or taps if you are using a mobile device). No need to install new cables.
In the event that the company has to downsize, you can simply delete extensions and users from the system.
One corporate number for multiple locations
In the past, you had to have one telephone number for each of your business locations. Companies had to work hard to make customers aware of the distinct telephone number of each site to avoid confusion.
But with UCaaS, companies can now rally under one corporate number regardless of the number of locations they have. Customers can call that one corporate telephone number and the call can be routed to the right person or department regardless of what site they are in.
In fact, even if they are not in any of the business sites, users can still take calls because they can access their business number and extensions even when they are out of the office.
Updating and upgrading applies to all locations
Another advantage of UCaaS is that when there is an upgrade or update, it does not have to be installed per site.
The upgrades or updates will be installed in the provider’s data center and will be implemented to all customers at once.
This means that all those subscribed to the UCaaS service, including your company and all its locations, will be included in the rollout. No waiting needed.
These are just some of the reasons why UCaaS is the best communications solution for businesses with multiple locations.
You can find more advantages once it is implemented based on your company’s communication needs.