Customer Feedback Fuel: Using Reviews and Surveys in CLV Assessments In today’s business world, it is crucial to deeply understand your customers in order to maintain a sustainable advantage. While…
From Data to Design: How AI is Shaping the Next Wave of User Experience
From Data to Design: How AI is Shaping the Next Wave of User Experience Artificial intelligence and user experience refer to the integration of AI technologies and principles of user experience to …
3 Ways Every Department Affects Customer Experience
3 Ways Every Department Affects Customer Experience Customer experience has become a key focus in many industries as of late. There is increasing recognition that it’s not just the components of sa…
The Importance of Thanking Your Customers in the Post Buyer Stage
The Importance of Thanking Your Customers in the Post Buyer Stage Selling your products and services online allows you to build a quality relationship with your customers, resulting in more repeat …
The Role of Social Media in Customer Engagement
The Role of Social Media in Customer Engagement Any business owner knows that effectively engaging with customers is a vital factor when it comes to business success. Without customers, businesses …