3 Ways ANY Company Can Benefit From Social Customer Service Nowadays customers are completely empowered. They have the power to shape a company’s products, services, etc. Social managers have to be…
How to Reduce Customer Churn with Explainer Videos
How to Reduce Customer Churn with Explainer Videos Customer churn is one of the most frustrating challenges a business can face, as it not only impacts your financial bottom line but also casts a s…
7 Powerful Social Media Customer Care Tips
7 Powerful Social Media Customer Care Tips Any modern business that has an online segment to its operations, like an e-shopping platform, should establish a social media presence as well. People ar…
Perfecting Social Media Customer Care and 3 Big Mistakes to Avoid
Perfecting Social Media Customer Care and 3 Big Mistakes to Avoid Customers in 2018 expect immediate customer service via their preferred channel. This, of course, means readily available chat, ema…