Perfecting Social Media Customer Care and 3 Big Mistakes to Avoid Customers in 2018 expect immediate customer service via their preferred channel. This, of course, means readily available chat, ema…
Vice President of Marketing1 Articles0 Comments
Scott has 20 years of experience in software product management, design, and marketing for everything from shrink-wrap consumer applications to enterprise cloud solutions. At CallMiner, he introduced the tag-line “Listen to your customers – Improve your business” which is both something he passionately embraces in marketing and product management, and how he articulates the benefit CallMiner Eureka brings to market. Prior to CallMiner Scott was Sr. Director of Global Product Management at MIVA (an internet search marketing company), and Director of Product Management and Marketing for the New Ventures division at Corel Corporation (makers of personal and business software CorelDraw® and WordPerfect®). Scott holds a BScE in Civil Engineering from Queen’s University (Ontario, Canada), and is certified in Pragmatic Marketing and SCRUM.