Big Data Means Big Money | Big Data Analytics Big data. It’s revolutionizing the way organizations do business. You’ve heard of it and you know that more and more organizations are usin…
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How to Avoid #ChatbotFails? Focus on Human-AI Cooperation for Better Customer Experiences. I see the following conversations happening over and over again: “I need a chatbot.” — What’s your b…
4 Ways Social Media Can Improve Your Customer Service
4 Ways Social Media Can Improve Your Customer Service Believe it or not, taking too long to respond to a mention on social media, or letting a comment go without a reply are some of the biggest mis…
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Are You Spending Too Much Time on the Wrong Social Platform?
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Top 7 Effective Ways to Build Brand Loyalty
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