Google’s Micro-Moments and the Evolution of the Customer Journey Everybody has needs. We need air to breathe, food to sustain ourselves, water to quench our thirst. Over time, we have found s…
How AI is Transforming Social Customer Engagement Strategies
How AI is Transforming Social Customer Engagement Strategies With the inception of Artificial Intelligence in business, many types of industries are experiencing a great digital transformation. And…
The Proven Way to Utilize Technology to Enhance Customer Experience
The Proven Way to Utilize Technology to Enhance Customer Experience In today’s world, to obtain and maintain loyal customers, customers expect more from companies and brands, and that includes havi…
3 Ways AI Will Improve the Customer Experience
3 Ways AI Will Improve the Customer Experience Customer service is an essential and often neglected aspect of running a business. Bad customer service can have devastating consequences for a busine…
Improve Customer Experience with These 5 Fantastic Tools
Improve Customer Experience with These 5 Fantastic Tools The customer experience (CX) is defined as the overall reaction your customers get when interacting with your company and using your product…
Opening a New Store? Follow These Tips to Retain Your Customers
Opening a New Store? Follow These Tips to Retain Your Customers Customer loyalty is critically important for all businesses no matter how established your business is, as marketing focuses on delig…
5 Steps to Elevate the Customer Experience through Live Chat
5 Steps to Elevate the Customer Experience through Live Chat The live chat feature has been around for quite some time now. But only recently companies have started to witness its influence on the …