6 Things to Consider Before Setting Up VoIP
Voice over Internet Protocol (VoIP) is common in several industries because it can reduce telecommunication costs and improve productivity. Phone calls are delivered over the internet, just like emails. Here are six things you should consider before setting up VoIP in your business.
1. Cost
“How much will it cost me?” That’s a valid question to ask before starting any business project. You don’t want to invest in anything that you cannot sustain in the long term. Get quotes from all the service providers in the region and outline pros and cons for each. VoIP is often bundled with access to boundless calling, fundamental queuing administration for approaching calls, and other features. Weigh the features with the costs to determine which package is right for you.
2. Internet Connectivity
There are plenty of great VoIP providers to choose from, but a reliable internet connection is the foundation. VoIP communication happens over the internet, so it better be fast dependable.
3. Compatibility with current setup
Since VoIP lets you place calls over the internet rather than telephone lines, you’ll need a LAN wire to connect to the Ethernet. If you don’t have enough telephones with Ethernet ports right now, you’ll need to determine how much more to buy, how quickly the supplier can deliver them, and when VoIP can actually be implemented across your business.
4. Training employees
Employees run the company. They will need proper training on how to switch over to a new technology. Ensure your employees know how VoIP works before you switch over and shake up their day-to-day workflows. You’ll spare yourself time in the long run by having everybody up to speed. Imagine everyone having all this shiny new technology with no clue of how to use it.
5. Network infrastructures
An office that already has a congested network is bound to face problems such as bad voice quality or even complete downtime. Before you throw VoIP into the mix, have an expert analyze your network and fix any potential problems. Verifying that all components are up to date will save you time, money, and a lot of headaches in the long run.
6. Support
Support is probably the most important thing that you need after you have setup the VoIP infrastructure. If you maintain a worldwide business with round-the-clock needs, and telephone is your primary means of communicating with customers, you will need a specialist that can ensure your inquiries will be addressed quickly.
If you follow the above-mentioned guidelines, transitioning to VoIP should be an easy and happy process for you.
