Socialnomics – Social Media Blog

Entries from March 2010

Facebook Goes from Fan to Like

March 30, 2010 · 19 Comments

By Erik Qualman

facebook become a fanIn a recent decision, Facebook users will no longer be able to click a “Become a Fan” button for a page or brand, rather they will click “like” button for a brand or page.  My opinion is that there are 3 reasons for this change:

1. Increased consistency and simplicity of Facebook terminology for its users.

2. Facebook has determined that “like” is more clicked on than “become a fan” of this page or brand.  This is important because once Facebook launched the capability for advertisers to include a clickable button on their paid Facebook ads stating “become a fan” and that this button was also trackable for the client; Facebook paid ads are often judged on how many fans they receive for how much money was being spent.  Obviously it’s in Facebook’s best interest for ads to perform well, so if the barrier to clicking is mitigated by switching to “like” than it makes monetary sense for Facebook to do so.

3. Facebook is ready to launch the capability for users to click the “like” button when they aren’t on Facebook.  In other words if you are on www.gm.com or www.snickers.com you can click a button indicating that you “like” the page.  This helps expand Facebook’s influence beyond www.facebook.com and is also helpful to the user.

There are some distinct benefits in the above list and as a whole it’s the right move.  However, one thing that I will miss, as David Berkowitz astutely points out, is that it is nice for companies to have a sense to who their true fans/loyal customers are.  Although only a slight semantic change, ”like” reduces the barrier to entry.  Just think about your current behavior on status updates, isn’t it much easier to click “like” on a status update?  So, we should see an increase in the amount of people that “like” a brand/product/movie/church/etc. but it was nice that at one point in time we knew who the hardcore fans really were.  What do you think?

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Categories: Facebook · Uncategorized
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Social Media: The Paradox of Choice

March 25, 2010 · 9 Comments

By Erik Qualman

“What is the ROI of Social Media?  We’ve faced these questions before, but with different semantics:  “What is the ROI of e-mail?” “What is the ROI of Paid Search?” “What is the ROI of SEO?”

“With social media it’s not a choice whether you DO social media, the choice is how well you DO it.” – Erik Qualman

History repeats itself because nobody listens the first time.  This is only part of the dilemma companies are facing with social media.  The other dilemma is that it’s different from e-mail, paid search, SEO , television advertising, radio advertising, etc.  The difference being with all of those other mediums, the company/church/organization/entity/etc.  had a choice of how much or how little they would engage within these different arenas.  Whether social media paradoxyou are a Fortune 500 company or a church, with social media it’s not a choice whether you do social media, the choice is how well you do it.

Hence when people ask the ROI of social media…the ROI is that you will still exist in 3 years.  The choice is up to you.

Note:  The items showcased in the image you can buy at www.geekalerts.com/tag/silver/

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Categories: Social Media
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Augmented Reality Videos: GM & London Tube

March 22, 2010 · 1 Comment

By Erik Qualman

According to Wikipedia Augmented reality (AR) is a term for a live direct or indirect view of a physical real-world environment whose elements are augmented by virtual computer-generated imagery. It is related to a more general concept called mediated reality in which a view of reality is modified (possibly even diminished rather than augmented) by a computer.

If you are like me, this definition doesn’t help much.  Nor is it easily digestible for your CEO or Grandfather.

That is why these two videos, one for GM and one for an iPhone Application that helps you find the London Tube locations, are so great.  They easily showcase in a few minutes how powerful augmented reality can be in our daily lives.  For example GM’s new cars will have the ability to highlight the edge of the road and display it on the windshield on a dark and stormy night.  Watch and enjoy!

GM Augmented Reality Video

London Tube Augmented Reality Video

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Categories: YouTube
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Social Media Madness – Who’s the #1 Expert?

March 19, 2010 · 14 Comments

By Erik Qualman

There were a few grumblings this week that the session content at SXSW wasn’t amazing.  However, there were many more people that derived a ton of value outside of the sessions by having casual conversations with some of the thought leaders in the industry.

So it got me thinking.  Who are the top social media thought leaders?  Who should we be listening to?  Looking for guidance from?

Click image to fill out your bracket

I’m certainly not smart enough to figure it out, so I need your help.   For the second year I have put together Social Media March Madness.  Just like the basketball brackets you will be filling out in your office rather than working this week, I’ve set-up a Social Media March Madness bracket of the top 32 thought leaders.  Please fill out the Social Media Madness bracket by clicking here for the Facebook application.  If you think I seeded someone too low than click the upset in the match-up.

Below are the seeds and information on some (not all) of the players, and yes just like the basketball selection committee there is no doubt I left some deserving people off or made other mistakes (feel free to let me know!).

  • Dan Zarella: Often called a social media scientist Dan does a great job of collecting tons of data and making sense of it all by spotting trends.  He has interesting findings on which types of tweets have the best chance to be re-tweeted.  He is a Product Owner at Hubspot and is the author of The Social Media Marketing Book. @danzarella
  • Gary Vaynerchuk: Social media sommelier. Vaynerchuk may be the one who benefited the most from social media. Although his antics are somewhat controversial, he has proven that passion + effort + social media = a healthy return. He has helped grow his family wine business from $4 million to $50 million through the use of social media. He is best known for his Wine Library TV — a series of videos giving insights on wine. He is also author of “Crush It,” a short book detailing how he uses social media and that anyone can do this. @garyvee
  • Liz Strauss: Liz Strauss is an influential non-celebrity blogger helping people to learn. She’s been called an idea machine and is the CEO and founder of SOBCon, author of the popular Successful-Blog.com.  She likes to provide the human touch. @lizstrauss
  • Biz Stone: Co-Founder of Twitter.@bizstone
  • Brian Solis: Solis is principal of FutureWorks, an award-winning PR and new media agency in Silicon Valley. His new book “Engage” has a foreward from Ashton Kutcher. Solis is cofounder of the Social Media Club and is an original member of the Media 2.0 Workgroup. @briansolis
  • Jessica Smith: A Maryland Terrapin and VP at Fleishman-Hillard she recently entertained her client Chevrolet down at SXSW.  She developed her skills at Sapient back in the late 90’s.  @JessicaKnows
  • Mari Smith: Social media business coach. Fast Company called Smith the “Pied Piper of Online.” She has intimate insight on social media strategy for small business and is an expert on Facebook Fan Pages. Her smile, Canadian accent and ebullient personality have attracted many fans and followers — she is a great case study in developing ones own brand. Smith combines a good mix of energy and honesty. She is also well known for her fun hats in her Twitter profile photos. @MariSmith
  • Shiv Singh: Singh is Avenue A Razorfish VP & global social media lead. He is also the author of “Social Media for Dummies.” He is a regular author and contributor to numerous Avenue A Razorfish white papers and studies on social media. One such report that is worth a read is: “Fluent: Razorfish Social Media Influence Report.” @shivsingh
  • Clay Shirky: Shirky, an adjunct professor in NYU’s graduate Interactive Telecommunications Program (ITP), is one of the world’s most requested speakers on social media. @cshirky
  • Peter Shankman: Shankman is perhaps best known for founding Help a Reporter Out (HARO). In addition to HARO, he is the founder and CEO of The Geek Factory, Inc., a boutique marketing and PR strategy firm located in New York City, with clients worldwide. @skydiver
  • Dharmesh Shah: Co-Founder of Hubspot, Dharmesh is a very entertaining and informative social media speaker.  He is co-Author of the best selling book “Inbound Marketing.”
  • David Meerman Scott: Marketing strategist and author. Scott was well ahead of the curve in 2007 with his best selling book, “The New Rules of Marketing & PR.” He appears to have another winner in the book, “Inbound Marketing: Get Found Using Google, Social Media, and Blogs” — as a contributing author and editor. Scott is very generous with his time and is an active contributor across the Web and on the speaking circuit. @dmscott
  • Jeremiah Owyang: Partner, customer strategy, Altimeter Group. Owyang’s tremendous insight from his tweets is enough to make this list. Aside from his work at Altimeter he is also a columnist for Forbes CMO Network. He is also a great complement to Charlene Li at the Altimeter Group. He excels at interpreting news and, as an industry analyst, tells us “what it means” and is a great reference for the market. @jowyang
  • Lee Odden: Odden is one of 25 online marketing experts featured in “Online Marketing Heroes,” published by Wiley, and has been cited for his search and social media marketing expertise by The Economist, US News & World Report, and Fortune magazine. Odden is the CEO of TopRank Online Marketing. @LeeOdden
  • Amber Naslund: Director of Community for @Radian6. She loves to dissect the collision of community and business within social media. @AmberCadabra
  • Dave Morin: Former senior platform manager at Facebook. Morin was named as one of the “100 Most Creative People in Business” by Fast Company in 2009. Rumor is he is doing some collaborative work with Sean Fannigan. @davemorin
  • Scott Monty: Digital and multimedia communications manager at Ford Motor Company. Monty practices what he preaches by having ongoing conversations with car buyers and influencers. While he is a marketer rather than an engineer, his new type of thinking and passion has changed the way Ford thinks about everything, and is why Ford is looking more like a Macintosh computer and less like a Model T. Some of Ford’s new cars will be enabled with Wi-Fi. Much can be learned from Monty’s intelligence, foresight, and fortitude. @scottmonty
  • Amy Jo Martin: Has over 1.3 million followers on Twitter, she works with Shaq and other professional athletes/franchises.  She recently hosted a few NFL teams at the Social Media Clubhouse during SXSW. @digtialroyalty
  • Valeria Maltoni: Her blog, ConversationAgent, is recognized among the world’s top online marketing blogs (among the top 25 on Advertising Age’s Power 150, as well as three categories in Guy Kawasaki’s Alltop). Maltoni was handpicked by Fast Company as an expert blogger to write about creating conversations between the marketer and customer. She built one of the first online communities affiliated with the magazine. @ConversationAge
  • Charlene Li: Founder of Altimeter Group and coauthor of “Groundswell” (along with Josh Bernoff), she is also a great public speaker and has presented frequently at top technology conferences such as Web 2.0 Expo, SXSW, Search Engine Strategies, and the American Society of Association Executives. Her next book is “Open: How Leaders Win By Letting Go.” @charleneli
  • Guy Kawasaki: Founding partner at Garage and cofounder of Alltop. Kawasaki describes Alltop as an “online magazine rack.” Kawasaki has written nine books and always seems to be one step ahead of the curve. I can personally thank him for turning me on to Twitter long before CNN started using it obsessively. If you have a chance to read Kawasaki’s bio it is well worth it — a very interesting background (Apple disciple) and an avid hockey fan. @GuyKawasaki
  • Mitch Joel: Marketing Magazine dubbed him the “Rock Star of Digital Marketing” and called him, “one of North America’s leading digital visionaries.” The author of the book, “Six Pixels of Separation,” he’s also a former board member of the Interactive Advertising Bureau of Canada. @MitchJoel
  • Brian Halligan: Cofounder and CEO of HubSpot. Halligan is also coauthor of “Inbound Marketing,” which has been flying off the shelves since its Octoberrelease (coauthors are Dharmesh Shah and David Meerman Scott). Aside from being wicked smart (Sloan Fellow at MIT), he is a normal dude who enjoys playing guitar, tennis, and taking in a Red Sox game. @bhalligan
  • Paul Gillin: He was editor-in-chief and executive editor of the technology weekly, “Computerworld” for 15 years. His 2007 book, “The New Influencers” was awarded a silver medal in the business category by ForeWord magazine. @pgillin
  • Maggie Fox: Founder and CEO of Social Media Group.com, one of the world’s largest independent social media agencies. Ford’s social media agency since 2007. @maggiefox
  • Sarah Evans: A self-described “social media freak,” Sarah initiated and moderates #journchat, the weekly live chat between PR professionals, journalists and bloggers on Twitter. She is also guest writer for Mashable. @prsarahevans
  • Frank Eliason: He put customer service on the social media map by his pioneering on Twitter with Comcast.  Great guy and it is transparent in everything he does. @comcastcares
  • Sam Decker: Sam has been a thought leader in the space since his days at Dell.  As the CMO of Ausitn based BazaarVoice he is helping to lead the charge on Social Commerce and truly helping Socialnomics become a reality by among other things combing social data with rating data (what do my friends buy and like?). @samdecker
  • Pete Cashmore: Founder of Mashable and Brad Pitt of Social Media.  A true celebrity, but still a very nice guy with a Scottish accent.
  • Chris Brogan: President, New Marketing Labs. Brogan is recognized as one of the “World’s Top Bloggers” (Advertising Age Power 150 Top 10 Blog) and his book, “Trust Agents” (coauthor is Julien Smith) reached The New York Times Best Seller’s list in 2009. His new book Social Media 101 was recently released.  Chris is also the cofounder of the PodCamp new media conference series. Chris takes time to respond to almost everyone that reaches out to him. @chrisbrogan
  • Josh Bernoff: Coauthor of the BusinessWeek best-selling book, “Groundswell: Winning in a World Transformed by Social Technologies,” Bernoff is senior vice president, idea development, at Forrester Research. @jbernoff
  • Jay Baer: Greetings. Jay has founded 5 companies, and spent 15 years running digital marketing agencies. He has worked with the biggest of the big brands. Founder of convince and convert. @jaybaer

Bubble Players (Just missed!)
Corey Perlman, Louis Gray, Richard Binhammer, Richard Binhammer, Robert Scoble, Lee Aase, Brian Reich, Eric Bradlow, Sally Falkow, Don Steele, Julien Smith, Michael Lazerow, Sarah Hofstetter, Mike Lewis, Mack Collier, Mike Barbeau, Todd Defren, Tom Gerace, Elizabeth Pigg, Richard MacManus, Jon Gibs, Chris Cunningham, Paul Beck, Matt Goddard, Chris Heuer, CC Chapman, Chris Penn, Shel Israel, Tamar Weinberg, Larry Weber, Morgan Johnston, Tim Washer, David Armano, Mark Cattini, Nick O’Neil, Mike Stelzner, Jason Falls, Dave Kerpen,  Sonia Simone,  Adam Singer, Michael Brito, Geoff Livingston, Wayne Sutton.

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Categories: Social Media
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Facebook Surpasses Google

March 16, 2010 · 6 Comments

By Erik Qualman

The week of SXSW Interactive Conference in Austin is an appropriate time for data to show that Facebook has overtaken Google in U.S. Market Share according to recent data from Hitwise.

Facebook surpasses Google

Facebook surpassess Google in traffic in the U.S. according to Hitwise

While I’ve often said that Google views Social Media as their top competition, this rapid ascent by Facebook is astounding.

Facebook surpassed the previous most popular site, Google, in terms of overall traffic for the week in the U.S. Globally Facebook has 450 million users and would be the third largest country in the world behind China and India.

There is a great post on Digital Beat by Devindra Hardawar that goes into more detail:

+ Facebook 7.07% U.S. web traffic vs. Google 7.03%
+ Facebook traffic +185% vs. Google 9%
+ Comscore still ranks Google ahead of Facebook
+ TechCrunch still ranks Facebook behind Google, Yahoo and MSFT

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Categories: Facebook · Google
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eReaders & iPads Will Make Everyone Smarter

March 8, 2010 · 7 Comments

By Erik Qualman

Many business travelers love their favorite eReader (Nook, Kindle, Sony eReader, etc.) because of the convenience.  This is very similar to when we turned in our bulky music CD cases (sorry Case Logic) for lighter and more elegant iPods.  As we peer into the future, the thing that excites me the most about eReaders, iPads, etc. is the social component.  One quick example is:iPad

When I went to college and purchased a used book I’d spend a few minutes sifting through the various copies before placing one into my plastic basket. After selection, I hoped and prayed that the person who took the notes in the margins and highlighted certain passages was smart.  Sure, I had my own system, a tattered book was better than a fresher looking one as I assumed it was read more.  I also equated neat handwriting and color coded highlighting as a sign of aptitude.  Not a perfect system by any means, but it got me through college.

With the sharing capability of eReaders though, buying used books will quickly become a thing of the past.  How great will it be to have one tiny eReader or iPad to tote around campus rather than straining the straps of backpack loaded with books?  Also, I will be able to perform quick digital searches and sorts for all the notes from the A+ students.  Imagine the improved knowledge transfer from student to student.  This is what excites me about the future world of education being enabled by social components of eReaders/iPads and I hope it excites you too.

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Categories: Social Media · Uncategorized
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