Comments on: Negative Feedback is Not Bad http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/ Socialnomics is a blog designed to cover how social media is changing the way we live and do business. We interpert the latest social media news and summarize what it means to users and companies. Fri, 30 Jul 2010 15:40:42 +0000 hourly 1 http://wordpress.com/ By: sneaks http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1861 sneaks Thu, 26 Nov 2009 12:28:31 +0000 http://socialnomics.net/?p=524#comment-1861 the important thing to remember is that because it is so easy to leave feedback, unlike in tv and radio, we count negative on a one person per feedback basis where as tv it would be 10-12 people per feedback. negative feedback is to be expected. keeping it low can mean you;re doing a good job the important thing to remember is that because it is so easy to leave feedback, unlike in tv and radio, we count negative on a one person per feedback basis where as tv it would be 10-12 people per feedback. negative feedback is to be expected. keeping it low can mean you;re doing a good job

]]> By: Imcouple http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1341 Imcouple Thu, 15 Oct 2009 20:14:16 +0000 http://socialnomics.net/?p=524#comment-1341 Sorry for the duplicate response please erase one. Sorry for the duplicate response please erase one.

]]> By: Imcouple http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1340 Imcouple Thu, 15 Oct 2009 20:12:38 +0000 http://socialnomics.net/?p=524#comment-1340 One of the first thing you learn when you are working in sales in that every bad or good response in far better than no response at all. Bad review / opinion give you the opportunity to correct things, and if you handle it in the right way you can even earn better reputation than you had before. Not to mention that any connection with your customer is better than no connection at all. One of the first thing you learn when you are working in sales in that every bad or good response in far better than no response at all.

Bad review / opinion give you the opportunity to correct things, and if you handle it in the right way you can even earn better reputation than you had before.

Not to mention that any connection with your customer is better than no connection at all.

]]> By: Imcouple http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1339 Imcouple Thu, 15 Oct 2009 20:12:14 +0000 http://socialnomics.net/?p=524#comment-1339 One of the first thing you learn when you are working in sales in that every bad or good response in far better than no response at all. Bad review / opinion give you the opportunity to correct things, and if you handle it in the right way you can even earn better reputation than you had before. No to mention that any connection with your customer is better than no connection at all. One of the first thing you learn when you are working in sales in that every bad or good response in far better than no response at all.

Bad review / opinion give you the opportunity to correct things, and if you handle it in the right way you can even earn better reputation than you had before.

No to mention that any connection with your customer is better than no connection at all.

]]> By: equalman http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1187 equalman Sun, 04 Oct 2009 11:48:24 +0000 http://socialnomics.net/?p=524#comment-1187 Maria: I'm glad it helped and thanks for the kind words. Maria:

I’m glad it helped and thanks for the kind words.

]]> By: Maria http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1180 Maria Sun, 04 Oct 2009 01:03:11 +0000 http://socialnomics.net/?p=524#comment-1180 Thank you for sharing your thoughts about negative comments. When I talk to my customers, this topic comes up, usually it is one of their first questions. Some of them are really shocked when I do a Twitter Search about their company name and they realize what is being said about their company. But they don't realize that this happens anyways and when they become an active member in the Social Media World, they can react to these negative comments and offer a solution! Thanks again for sharing! Maria <a href="www.marketyourstartup.com" rel="nofollow">Market Your Startup</a> Thank you for sharing your thoughts about negative comments. When I talk to my customers, this topic comes up, usually it is one of their first questions. Some of them are really shocked when I do a Twitter Search about their company name and they realize what is being said about their company. But they don’t realize that this happens anyways and when they become an active member in the Social Media World, they can react to these negative comments and offer a solution! Thanks again for sharing!
Maria
Market Your Startup

]]> By: rbnolan http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1178 rbnolan Sat, 03 Oct 2009 23:16:05 +0000 http://socialnomics.net/?p=524#comment-1178 Another reason not to fear negative feedback: IF you handle it well you can come out looking responsive to your customers and actually improve your image. Examples: 1. Dell burning laptops and servers. They listened to customers and fixed the problems. Dell is #1 rated technology brand in social media today. 2. Facebook Mini-Feed. Facebook quickly added privacy controls. Roger Nolan http://rbnolan.wordpress.com/ Another reason not to fear negative feedback: IF you handle it well you can come out looking responsive to your customers and actually improve your image. Examples:
1. Dell burning laptops and servers. They listened to customers and fixed the problems. Dell is #1 rated technology brand in social media today.
2. Facebook Mini-Feed. Facebook quickly added privacy controls.

Roger Nolan
http://rbnolan.wordpress.com/

]]> By: Jacob Stoops http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1161 Jacob Stoops Fri, 02 Oct 2009 13:57:29 +0000 http://socialnomics.net/?p=524#comment-1161 I agree that most companies are very fearful of beginning their presence in the social media world due to potential negative feedback. It can almost be polarizing. What they don't understand is that it is (like you said) and opportunity to engage customers, make improvements, etc. They just have to watch how they handle it so they don't turn into the "United Breaks Guitars" viral stuff - http://www.youtube.com/watch?v=5YGc4zOqozo I agree that most companies are very fearful of beginning their presence in the social media world due to potential negative feedback. It can almost be polarizing. What they don’t understand is that it is (like you said) and opportunity to engage customers, make improvements, etc. They just have to watch how they handle it so they don’t turn into the “United Breaks Guitars” viral stuff – http://www.youtube.com/watch?v=5YGc4zOqozo

]]> By: Oscar Del Santo http://socialnomics.net/2009/09/30/turns-out-negative-feedbacks-not-so-bad/#comment-1146 Oscar Del Santo Wed, 30 Sep 2009 23:58:52 +0000 http://socialnomics.net/?p=524#comment-1146 Negative feedback is important, I agree, but not as much as reacting appropriately to negative feedback. These are the sort of issues that a social media strategy worhty of that name has to deal with before the event. A modicum of online crisis management skills are necessary and must be an integral part of the training program prior to social media implementation I have always advocated. Negative feedback is important, I agree, but not as much as reacting appropriately to negative feedback.

These are the sort of issues that a social media strategy worhty of that name has to deal with before the event.

A modicum of online crisis management skills are necessary and must be an integral part of the training program prior to social media implementation I have always advocated.

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